Privacy Policy

1. Information We Collect

We collect personal information only when it is needed to respond to an enquiry or to coordinate an arrangement. This includes:

• Your name, email address, and phone number (submitted via our contact form)
• Information you share voluntarily about your family situation or coordination needs
• Technical data from website visits — pages viewed, browser type, approximate location — collected through standard server logs and analytics tools
• Cookie consent preferences, stored in your browser's local storage

We do not collect sensitive personal data such as financial information, national identification numbers, or health-related details through our website.

2. How We Collect Information

Information is collected in the following ways:

• Contact form submissions — when you send us a message via our website
• Direct communication — phone calls or emails you initiate with us
• Cookies and analytics tools — see our Cookie Policy for details
• Service arrangement process — additional information may be collected when formalising an arrangement

3. Legal Basis for Processing

Under Malaysia's PDPA, we process your personal data on the following bases:

• Consent — for marketing communications (you can withdraw consent at any time)
• Contractual necessity — to fulfil a coordination arrangement you have requested
• Legitimate interests — for website analytics and improving our services, where this does not outweigh your privacy interests
• Legal obligation — where required by Malaysian law

4. How We Use Your Information

We use personal information to:

• Respond to enquiries and arrange coordination services
• Communicate updates about an existing arrangement to authorised family members
• Send service-related messages (confirmation, updates, changes)
• Improve our website and understand how visitors use it
• Meet legal or regulatory requirements where applicable

We do not use your personal data for automated decision-making or profiling.

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share information with:

• Household helpers and suppliers — only the minimum information needed to coordinate the specific arrangement
• Analytics providers — such as Google Analytics, which processes anonymised usage data
• Legal authorities — if required by Malaysian law or a lawful request

Any third party receiving data from us is required to handle it with appropriate care and not use it beyond the stated purpose.

6. Data Retention

We retain personal data for the following periods:

• Contact form enquiries — up to 12 months from last contact if no arrangement was made
• Active service arrangement records — for the duration of the arrangement and up to 24 months after it ends
• Analytics data — in anonymised form, up to 26 months as per analytics provider defaults

After these periods, data is securely deleted or anonymised.

7. Cookies

Our website uses cookies to provide basic functionality and understand how the site is used. For a full explanation of cookies we use and how to manage your preferences, please see our Cookie Policy.

8. Data Security

We take reasonable measures to protect personal information from unauthorised access, loss, or misuse. These include:

• HTTPS encryption for all data transmitted via the website
• Access controls limiting who within Saujana can view personal data
• Regular reviews of how personal information is stored and handled

No method of transmission over the internet is completely secure. In the event of a data breach that may affect your rights, we will notify you promptly and take appropriate steps.

9. Your Rights Under Malaysia's PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• Access — request a copy of personal data we hold about you
• Correction — request that inaccurate or incomplete data be corrected
• Withdrawal of consent — withdraw consent for marketing communications at any time
• Opt out of direct marketing — request that we stop sending marketing messages

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

10. Third-Party Links

Our website may contain links to external sites, such as grocery delivery services or local government resources. We are not responsible for the privacy practices of these third parties and encourage you to review their policies directly.

11. Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information to us, please contact us and we will remove it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the "Last Updated" date at the top will be revised. Continued use of our website or services after an update means you have read and accepted the revised policy. For significant changes, we will make reasonable efforts to notify existing clients directly.

13. Contact for Data Enquiries

For questions about this policy, to request access to your data, or to raise a concern:

• Email: [email protected]
• Phone: +60 13-659 9287
• Address: No. 17, Jalan Bendahara, 75150 Melaka, Melaka, Malaysia

If you are unsatisfied with how we handle a data concern, you may lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia at pdp.gov.my.